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This article was created to provide you with an overview of what to expect from our hair loss treatment process.

How long does the entire process take? 

Once you submit your questionnaire, and send in your test sample – you should receive your recommended topical within three weeks.

The 5 steps to a custom hair loss treatment  

1. Questionnaire 

• The test analysis also incorporates information from your questionnaire, including your medical history, lifestyle data, and any known reactions to certain ingredients.
• You will complete this questionnaire in your Roots by GA online portal by signing in with the email address you used for your purchase.
  • If you have any issues logging in, please feel free to email help@rootsbyga.com , or use the password reset link on the log in page.
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2. Genetic Test  

• The second step is to complete the genetic test using the cheek swab provided in your kit and return it to us using the prepaid envelope. If you have recently ordered your test kit, it should arrive within 3-5 days, and tracking information will be sent to your email.
• Our genetic test analyzes a range of genes  associated with factors influencing hair loss treatment, as well as those that help can guide ingredient recommendations. Please note, this test does not diagnose hair loss.

 

 

 

3. Report results

• Your report results will be available for download in your account at (https://www.rootsbyga.com/my-account)
• Our test analyzes your genetic data, relevant history from your intake questionnaire to highlight suitable active ingredients for addressing hair loss. In Section 2, we present ingredients and medications on a color scale. The scale ranges from light to dark green, indicating the degree of recommendation for each medication and ingredient within their respective pathways, from least to most recommended.
• Please note that the percentages provided do not represent the likelihood of success but are rather a score or ranking of the recommendation based on your gene expressions and clinical data weighing potential benefit of that ingredient. Combining ingredients with various recommendation scores can be advantageous.
• Ingredients flagged in red are marked due to potential intolerances or contraindications based on your input from the intake questionnaire (information you provide). However, a red flag does not necessarily indicate an intolerance; it may simply suggest that certain ingredients, such as steroid medications, may not be necessary for your specific condition (e.g., steroids/anti-inflammatories are mostly recommended only for conditions like Areata or more severe scalp issues).  Section 3 “pharmacogentic results” can give more information regarding ingredients that might be beneficial in your recommended treatment.  If an ingredient is marked as blank or white, it indicates that there is no specific information affecting its recommendation. However, including these ingredients could potentially be beneficial.

 

4. Prescription Approval

• A doctor will review your questionnaire and approve your custom formula, taking into account any additional information you have provided.
• If the doctor needs to make changes to your prescription, this is where changes can be made.
• Before the prescription is sent for processing, you’ll receive an  email with a link that allows you to open a communication channel with the doctor.
• Should you have any questions or additional comments, this is where you can connect and share information with the doctor.
• If you do not wish to proceed with treatment, you can inform the doctor, or our support team at help@rootsbyga.com and our support staff can help you cancel and get a refund for you topical.
• Please note that not all ingredients listed in the report may be compatible in a single formulation, or they may not be available for your specific formula.  Additionally, some ingredients mentioned in the report may not be included in your formula due to availability. We offer a wide range of formulations to suit your needs.

 

 

5. Compound pharmacy

• Our pharmacy has more than three decades of patient-specific compounding experience.
• Your prescription should be shipped within 4 days of it being processed. You’ll receive and email when it ships. 

 

 

5. Recurring treatment shipments (subscription)

From the date your first topical ships, we’ll set the recurring bill and ship date to every 25 days from that date to ensure you always have your treatment. If for any reason you need to pause, or cancel you can do so from your account page on rootsbyga.com.

For more information, reach out to us at help@rootsbyga.com 

 

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